DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.
We started years before crowdfunding was a word. To date, more than 2 million people and partners have donated $519 million to projects requesting books, field trips, technology, and other resources for more than 22 million students, overwhelmingly in low-income communities. Our dedicated team and the culture we’ve built together have made it all possible.
The Customer Operations and Experience team facilitates an easy, effective, and delightful experience for our teachers and donors, reinforcing the organization’s brand and voice. We provide direct customer support, gather feedback, advocate for and ensure the security of the data of our customers, and promote user-focused innovation throughout the organization. To ensure our success, we strive to grow as a flexible, tight-knit, and supportive team of full-time and part-time colleagues.
In this role, you’ll represent the voice of the more than 500,000 teachers and donors who visit our website each year - and use that voice to ensure that those customers have a positive experience with DonorsChoose.org. You’ll take information we learn through customer interactions and translate them into actionable changes and improvements. You will:
This position might be for you if you are:
Compensation and Benefits
DonorsChoose.org offers a competitive salary and benefits package which includes health, dental, and vision coverage; a matching 401k plan (up to 5% of base salary); an annual professional development stipend; and five weeks of paid vacation plus national holidays.
Please submit your application online, addressing your cover letter to Gwen Royer, Director of Customer Experience
A Final Note
The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.