Part-time Donor Experience Agent (NYC)

Location: New York, NY

Department: Customer Operations and Experience

Type: Part Time

Min. Experience: Student (College)

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

We started years before crowdfunding was a word. To date, more than 2 million people and partners have donated $532 million to projects requesting books, field trips, technology, and other resources for more than 22 million students, overwhelmingly in low-income communities. Our dedicated team and the culture we’ve built together have made it all possible.

Team Overview:

The Customer Operations and Experience team facilitates an easy, effective, and delightful experience for our teachers and donors, reinforcing the organization’s brand and voice. We provide direct customer support, gather feedback, advocate for and ensure the security of the data of our customers, and promote user-focused innovation throughout the organization. To ensure our success, we strive to grow as a flexible, tight-knit, and supportive team of full-time and part-time colleagues.

The Donor Experience Agent role is at the forefront of customer service for DonorsChoose.org. We are looking for a friendly, confident teammate to provide stellar assistance to our growing community of donors using our website.

You will:

  • Answer customer questions by email and phone. You’ll work to resolve any concerns swiftly and effectively with a little understanding, a dash of empathy, and a healthy dose of patience.
  • Identify and communicate patterns and recurring issues in customer inquiries; resolving and escalating sensitive or urgent issues as needed.
  • Investigate and troubleshoot unexpected disruptions to the user experience.
  • Think on your feet while maintaining a calm and collected demeanor.

The right candidate is:

  • Excited to add customer-focused work experience at a growing tech company to their resume.
  • Thorough, self-sufficient, able to follow detailed instructions and comfortable with repetitive, intricate tasks.
  • An exceptional communicator, collaborator and problem-solver.
  • Experienced learning new technical systems, and able to learn quickly in a fast-paced environment.
  • Flexible to meet evolving donor needs and eager to take ownership of assigned tasks.
  • Curious, creative, empathetic and open to sharing and learning from mistakes.
  • A recent graduate, current student, or professional who is motivated to work part-time for a mission-driven non-profit organization.

Compensation and Benefits

This is a temporary, part-time position beginning in May where you will be working out of the DonorsChoose.org national office in midtown Manhattan.

Candidate must be able to work 15-20 hours a week including at least 6 hours a day during our business hours (9 AM to 6 PM Monday-Friday) with potential to increase hours after the first 3 months.

Compensation is $15 per hour.

To Apply

Apply online by submitting your resume, and a cover letter addressed to Karmay Gorley, Customer Relations Workforce Manager.

A Final Note

The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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As an equal opportunity employer committed to inclusive hiring practices, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. With that said, we invite you to help us monitor how inclusive our hiring process is, by completing the optional self-identification fields below.

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