Part-time Customer Experience Agent (NYC)

Location: New York, NY

Department: Customer Operations and Experience

Type: Part Time

Min. Experience: Student (College)

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.  

Since its launch in 2000, more than 2.6 million "citizen philanthropists" have donated to classroom projects on DonorsChoose.org, channeling books, field trips, technology, and other resources to more than 22 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.  

Through its dedicated team and culture, DonorsChoose.org earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

Team Overview

The Customer Operations and Experience team facilitates an easy, effective, and delightful experience for our teachers and donors, reinforcing the organization’s brand and voice. We provide direct customer support, gather feedback, advocate for and ensure the security of the data of our customers, and promote user-focused innovation throughout the organization. To ensure our success, we strive to grow as a flexible, tight-knit, and supportive team of full-time and part-time colleagues.

Position

The Customer Experience Agent role is at the forefront of customer support for DonorsChoose.org. We are looking for a friendly, confident teammate to provide stellar assistance to our growing community of teachers and donors using our website.

Primary Responsibilities

In this role, you will:

  • Answer customer questions by email and/or phone. You’ll work to resolve any concerns swiftly and effectively with a little understanding, a dash of empathy, and a healthy dose of patience.
  • Identify and communicate patterns and recurring issues in customer inquiries, resolving and escalating sensitive or urgent issues as needed.
  • Investigate and troubleshoot unexpected disruptions to the user experience.
  • Think on your feet while maintaining a calm and collected demeanor, especially when working under a deadline.

Qualifications

This position might be for you if:

  • You’re excited to add customer-focused work experience at a growing tech company to your resume.
  • You’re thorough, self-sufficient, able to follow detailed instructions and comfortable with repetitive, intricate tasks.
  • You’re an exceptional communicator, collaborator and problem-solver.
  • You’re experienced learning new technical systems, and able to learn quickly in a fast-paced environment.
  • You’re flexible to meet evolving donor and teacher needs, and eager to take ownership of assigned tasks.
  • You’re curious, creative, empathetic and open to sharing and learning from mistakes.
  • You’re a recent graduate, current student, or professional who is motivated to work part-time for a mission-driven non-profit organization.

The Details

  • Location: DonorsChoose.org headquarters in midtown Manhattan.
  • Hours: Flexible schedules. Between 15 – 29 hours a week, dependent on seasonal workload. Must be able to work at least 29 hours at the start of employment.
  • Compensation: $15 per hour

To Apply

Please submit your application online, addressing your cover letter to Karmay Gorley, Customer Operations and Experience Workforce Manager.

A Final Note

The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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As an equal opportunity employer committed to inclusive hiring practices, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. With that said, we invite you to help us monitor how inclusive our hiring process is, by completing the optional self-identification fields below.

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