Part-time Community Engagement Assistant, Content Operations (NYC)

Location: New York, NY

Department: Content Operations

Type: Part Time

Min. Experience: Student (College) engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.  

Since its launch in 2000, more than 2.6 million "citizen philanthropists" have donated to classroom projects on, channeling books, field trips, technology, and other resources to more than 23 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.  

Through its dedicated team and culture, earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

About the team you’ll work with:

We operationalize storytelling and facilitate gratitude, with the support of over 300 volunteers. The Content Operations team vets and posts each project request - from essay to shopping list - and then delivers the rewarding final touch to funded projects, the donor thank-you.

While we have two volunteer programs, you’ll primarily work with one. Our Gratitude Volunteers! Teachers, donors, and students come together in our office to process and mail handwritten student thank-yous from completed projects out to donors. Last school year alone, they mailed over 100,000 thank-you packages - or about 1 million individual thank-yous!

The Volunteer Program Assistant will work with our Senior Community Engagement Associate, and ensure that our Gratitude Volunteers have a rewarding, laughter-filled, and productive volunteer experience.

About the Role:

As the department that processes student thank-yous, we think our volunteer program should embody the same qualities of a great thank-you letter: generosity, gratitude, and sometimes a little glitter. We’re looking for a teammate who can foster a warm and organized volunteer environment, even on the rainiest of Mondays.

You will:

  • Communicate with volunteers - about volunteer applications, about scheduling, about their favorite Oreos. You’ll make sure volunteers feel just as much a part of the team as anybody else.
  • Prepare for daily programming. Things like being around for any volunteer-related questions (Our volunteers are thorough!), each volunteer has a mail bin with their name on it (Personalization is key!), stations are clean and organized (Nobody likes a messy workspace!) and most importantly, all of their favorite snacks are fully stocked (Yum!).
  • Welcome new volunteers. Respond to applications and schedule and run regular volunteer orientation sessions.
  • Keep track of volunteer program data. How many hours have the volunteers donated? How many projects have been approved by them, and how many thank-yous have been mailed? You’ll know all the answers.  
  • Provide support to team goals as needed. Be prepared to sink your teeth into some meaty projects.

This job might be for you if:

  • You include everyone. You notice the person at the party who feels left out and immediately invite them to join the conversation - both online and IRL. Awkward silence? You don’t know what that is.
  • You are an A+ communicator. Your emails make people smile and you can explain just about anything to anyone.
  • You live for organization. You find it satisfying to put things into a system - both data on a computer or physical inventory. We have projects and numbers to sort as well as incoming mail to organize - it’ll be a daily organizing party!
  • You are a helper. You find it satisfying to help someone find a solution and you’re happy to jump in wherever needed.
  • You are tech savvy. You’re comfortable learning new programs and tools quickly. The idea of a fast-paced startup-like environment excites you.
  • You are a recent graduate, current student, or professional who is motivated to work part-time for a mission-driven non-profit organization. A bachelor’s degree is not required.

The Details:

  • Hours: Between 15 - 29 hours a week, M - F (depending on seasonality). The in-office volunteer program is active until 8 PM; must be available at least two weekday evenings.
  • Location: national office in midtown Manhattan.
  • Length: September through June
  • Compensation: $15 per hour

To Apply:

Apply by submitting your resume and a cover letter addressed to Liam Cates, Senior Community Engagement Associate.

A Final Note

The team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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