Part-time Fulfillment Experience Agent (NYC)

Location: New York, NY

Department: Project Fulfillment

Type: Part Time

Min. Experience: Entry Level

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.

Since its launch in 2000, more than 2.8 million "citizen philanthropists" have donated to classroom projects on DonorsChoose.org, channeling books, field trips, technology, and other resources to more than 25 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.

Through its dedicated team and culture, DonorsChoose.org earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

Our Team:

The Project Fulfillment Team builds relationships and systems to ensure the right resource or experience is delivered to teachers without delay. You'll help deliver on the core mission of our organization by leveraging best-in-class fulfillment and customer service practices to ensure teachers know exactly when their materials or payments will arrive.  Our Fulfillment Experience Agents are excellent problem solvers and are at the forefront of helping teachers delight students with classroom materials and experiences.

We are looking for friendly, enthusiastic teammates to provide exceptional assistance to our growing community of public school teachers using our website.  If you are motivated by our mission and get a thrill from helping people, we want to hear from you!

You will:

  • Learn the inner-workings of our project fulfillment process to support all aspects of ordering including: payment reconciliation, online ordering, vendor performance analysis, and much more.
  • Support and lead a variety of tasks to ensure the integrity of our fulfillment processes such as: teacher and vendor customer service, voided checks, shipping audits, resolving invoice discrepancies, and more.
  • Collaborate with colleagues across the organization to resolve fulfillment related project questions for both teachers and vendors while providing customer insights into how we can continue to improve our teacher fulfillment experience.
  • Actively contribute to building and maintaining our team culture, which includes a positive and constructive work environment.
  • Support our team with other fulfillment processes and administrative duties as needed.

You are:

  • Comfortable in processing financial tasks such as approving vendor payments and invoice reconciliation.
  • An exceptional communicator both written and on the phone, collaborator, and problem-solver; you’re often praised for your organization and attention to detail.
  • Comfortable in ambiguity and enjoy improving processes in routine work.
  • Action oriented; you have no problem checking off items from your to-do list and are ready to help others when they need it without being directed to do so.
  • Team oriented and believe that a successful day is best reflected by accomplishing a collective goal.
  • Flexible when needs change and can take a moment to laugh and enjoy the moment when good things are happening.
  • Curious, creative, and open to sharing and learning from mistakes.
  • Tech savvy and thrive in an online environment; you are willing to learn new programs.

The Extras:

We value office culture, professional development, and fun. We’re an energetic team that loves what we do and values gratitude. Our office has an open floor plan which supports collaboration and team-work. Agents are encouraged to attend events like our monthly All Hands meeting, in-office education events, and social gatherings!  We also have plenty of coffee and snacks to keep you motivated, even on super busy Monday mornings.

The Details:

  • Hours:  Between 25 - 30 hours per week
  • Days: Daily schedule is flexible between the hours of 10 am - 6 pm
  • Location: DonorsChoose.org national office in midtown Manhattan
  • Length: Now through April, with the possibility of continuing after that.
  • Compensation: $15 per hour
  • Min. Experience: One year of comparable experience or College degree

To Apply

Apply online by submitting your resume, and a cover letter addressed to Erica Vendetti, Director of Custom Projects & Strategic Initiatives

A Final Note

The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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